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Northwest Airlines Chooses Relizon for Comprehensive Document Management Solutions
Relizon, provider of business process solutions in document management, billing and relationship marketing, announced that Northwest Airlines has awarded Relizon a four-year multi-million dollar contract for document management solutions. Northwest Airlines is the world's fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,600 daily departures. Northwest and its travel partners serve more than 900 cities in more than 160 countries on six continents.
NWA will rely on Relizon to provide document management solutions and strategically align them with NWA's business priorities. Relizon will work to optimize NWA's document workflow and usage, including the development and production of printed and electronic documents as well as the implementation of state-of-the-art business tools. In particular, Relizon will develop and distribute to NWA stations located internationally documents that they use daily including eTickets, airway bills, and cargo lot.
Relizon will also deploy its Relizonline electronic order management system to serve as the engine for NWA's Aero Exchange, the airline's internal order management system. This will enable NWA to achieve higher levels of efficiencies across its document supply chain spanning its 900 city network.
According to Dave Snyder, manager of Northwest Airline's corporate purchasing, "NWA needed a partner for document management that could turn our global document processes into optimized best practice processes. Relizon possesses the perfect balance of experience, technology solutions and broad-based infrastructure to implement and manage a high performance document management process across NWA's far-reaching organization."
A recent Opinion Research Corporation study found that Relizon ranks "world class" in terms of ease of doing business and ability to impact its customers' business performance. 30.08.2005, Relizon
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